Service Writer Admin Assistant Job at Southern Tire Mart at Pilot LLC, Davenport, IA

  • Southern Tire Mart at Pilot LLC
  • Davenport, IA

Job Description

Job Description

Job Description

Key Responsibilities:

  • Greet customers in a professional and friendly manner.

  • Explain available services, promotions, and special offerings such as free vehicle inspections.

  • Create and manage service tickets in the system.

  • Coordinate repair schedules with technicians and provide status updates to customers.

  • Communicate clearly about costs, timelines, and any additional work needed.

  • Process customer payments and handle necessary paperwork upon service completion.

  • Maintain accurate and organized service records.

  • Assist in maintaining a clean and welcoming front counter area.

  • Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills / Education / Requirements:
  • High school diploma or GED required.

  • Must be at least 18 years of age and pass a pre-employment drug screen.

  • Previous experience in sales, service writing, or customer service preferred.

  • Strong verbal and written communication skills.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Basic computer skills and familiarity with POS/service management systems.

  • Knowledge of automotive or commercial tire services a plus.

  • Must be available to work flexible hours, including evenings, weekends, and holidays.
  • Overtime maybe required.
Benefits:
  • 401(k) with Company Match

  • Health, Dental, Vision, and Life Insurance

  • Paid Time Off

  • Paid On-the-Job Training

  • Career Growth Opportunities

Why Join Southern Tire Mart?
  • #1 Commercial Tire Dealer in the U.S. since 2008

  • #1 Truck Retreader in North America since 2007

  • #1 North America Commercial Tire Dealer since 2012

  • Family-owned company with a culture of service excellence

Job Tags

Flexible hours, Afternoon shift

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