Job Description

Talent Acquisition Associate

Location: San Antonio

Employment Type: Full Time

Reporting to: Manager Talent Acquisition

For Internal Candidates:

• Must not be on any corrective action or performance plans

• Must have held your current position for 6+ months

ABOUT US

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE'S WHAT THE JOB REALLY LOOKS LIKE

Works closely with a team of recruiters managing recruiting activities and building candidate relationships to support the daily Human Resources operations functions for a call-center facility. Responsible for all portions of roster management. This will vary by client but will include items such as confirmation of all personal candidate information, confirming completion of all new hire documents, communicating with new hires on their status as well as timely delivery of all required information to the client. Primary resource to ensure the completion of all candidate I9 forms. Required to send out an email at the end of every day, to all candidates that have received an offer in the last 24 hours with instructions for onboarding/background authorization/licensing link completion.

HOW YOU'LL MAKE AN IMPACT

• Scheduling interviews and phone screens

• Working directly with candidates and hiring managers, in some cases arranging interviews for visiting candidates

WHAT YOU'LL ACTUALLY DO

• Updating candidate records, job postings in recruiting systems and confirming new for orientation

• Providing follow-up correspondence to candidates on recruiting status via phone and email tracking recruiting activities and providing weekly activity reporting

• Coordinating the post-interview debrief meetings and providing debrief materials to candidates

• Identifying opportunities for improving the candidate experience and interview process efficiency

• Assisting in the coordination of other recruiting activities and events as needed

Other assigned duties include performing tasks related to:

• Background checks

• Drug testing

• Dispositions in Taleo for strategic accounts

• File management for strategic accounts

• Supporting open houses and assessments

• Create badges and manage key master

• Open requisitions

WHAT'LL SET YOU UP FOR SUCCESS

• High School Diploma or equivalent, associate's degree preferred.

• 2-3 years as an administrative assistant in a professional setting.

• Experience with MS Word, Excel and PowerPoint

• Organization, attention to detail & ability to manage multiple systems at a time.

• Superb customer focus, attention to detail and organizational skills

• Ability to multi-task, problem-solve and meet time sensitive targets

• Strong commitment to goal achievement

• Must be available to workday, evening and weekend shifts as needed

• Ability to keep and maintain confidential and secure records and information

• Strong oral and written communication skills

• Ability to work in a fast paced, quickly changing environment

• Schedule flexibility, including occasional weekends are required

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about

making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives

• Comprehensive benefits including medical, dental, vision, and 401(k)

• Career development through Alorica Academy's open-access courses

• Real opportunities to grow within a global organization

• Access to our employee assistance program

• A collaborative, inclusive culture where innovation happens

Our Values

Bold - We challenge conventions and take smart risks

Relentless - We deliver results, no matter what it takes

Connected - We work as One Alorica because we're stronger together

True - We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Equal Opportunity Employer - Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

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